Shipping policy
We ship across India through trusted courier partners. Below is what you can expect once your order is placed.
Order Processing
Orders are processed within 1–2 working days of being placed. Orders placed on Sundays or public holidays are processed on the next working day.
You will receive a confirmation email once your order is placed, and a tracking link by email or SMS once it has been dispatched.
Delivery Timelines
Estimated delivery times from the date of dispatch:
- Metro cities: 2–4 working days
- Other cities and towns: 4–7 working days
- Remote areas: 7–10 working days
These are estimates, not guarantees. Delivery may take longer during festivals, sale periods, or because of weather, strikes or other conditions outside our control.
Shipping Charges
Shipping charges, where applicable, are shown at checkout before you pay. Delivery charges are non-refundable, as they are not returned to us by our courier partners.
Cash on Delivery
Cash on Delivery is available on eligible orders. A COD handling charge may apply and is shown at checkout before you confirm your order.
Please keep the exact amount ready at the time of delivery. Repeatedly refused COD orders may affect eligibility for Cash on Delivery on future orders.
Tracking Your Order
Once dispatched you will receive a tracking number. Tracking information can take up to 24 hours to become active. If your tracking has not updated after that, please contact us.
Delivery Attempts
Our courier partners attempt delivery up to three times. Please ensure the delivery address and phone number provided are accurate and reachable, as unreachable numbers are the most common cause of failed deliveries.
If all attempts fail, the order is returned to us. For prepaid orders we will contact you to arrange redelivery or a refund.
Damaged or Incorrect Deliveries
If a package arrives tampered with or visibly damaged, please refuse delivery at the doorstep. An unboxing video showing the sealed original packaging is required for any claim involving leakage, breakage, missing items or an incorrect product. Full details are in our Refund Policy.
Contact Us
For any question about shipping or delivery, email support@babell.in or call +91 846 058 9972. Please quote your order number so we can help you quickly.