Refund policy

BA BE LL Perfume wants every customer to enjoy their fragrance. Because perfumes are personal-care products, an item that has been opened or used cannot be resold and therefore cannot be returned once it has been delivered.

Our fragrances contain active aromatic compounds. Damage caused by neglect, improper storage, or incorrect use is not covered by this policy. Individual sensitivity to a particular ingredient is also not covered — please patch-test before full use, as noted on each product.

Refunds

BA BE LL Perfume is not liable for damage occurring after delivery.

An unboxing video showing the sealed original packaging is mandatory for any claim involving missing items, leakage, breakage, damage, or an incorrect product. Claims without one cannot be processed.

To claim a refund, email support@babell.in or call +91 846 058 9972 with the supporting photos and video, using the subject line “Refund for [order number]”.

If a package arrives tampered with, damaged, or defective, refuse delivery at the doorstep rather than accepting it.

If an order is marked delivered but you have not received it, contact us within 3 days of the delivered status. No refund can be issued after that period.

Delivery charges are non-refundable, as they are not returned to us by our courier partners.

Refunds on Cash on Delivery orders are transferred to a bank account you provide, within 4–7 working days.

Refund claims must be raised within 48 hours of delivery, with the details above.

Approved refunds are credited within 10 days of acceptance. We share the transaction reference and confirmation once the refund is initiated.

Returns

Where a product arrives damaged in transit — leaking, broken, or with items missing — a refund or exchange may be arranged after verification against this policy. Please contact us within 24–48 hours of receiving it.

Cancellations

Orders can be cancelled any time before they are dispatched from our warehouse. Email support@babell.in or call +91 846 058 9972 and we will cancel it for you. Once dispatched, an order cannot be cancelled. Refunds for prepaid orders are credited to the original payment method within 10 days of cancellation.

FAQs

How long will my refund take?
Prepaid orders are credited to the original payment method within 10 days of acceptance. COD orders are transferred to the bank account you share with our support team within 4–7 working days. We provide the transaction reference once initiated.

Are opened or used products covered?
No. This policy covers orders that arrive leaking, broken, or with items missing.

How do I cancel an order placed by mistake?
Contact us as quickly as possible at support@babell.in or +91 846 058 9972. We can cancel any order that has not yet been dispatched.